Optron Flexi-Premium For companies having more than 60 computers or laptops. We offer much better response time, server management and optional backup and managed security service.
Key Features of Optron Maintenance ServicePrompt Service
We provide same day response or some times less than 2hrs for emergency situations and depending your support plan. Our technitians will respond to you quickly and try to resolve issues on priority basis. Some times we can fix your problems within few minutes on phone or by remote support.
Wide Hardware Coverage
Optron Flexi offers multi-vendor support for wide range of Desktops, Laptops, Servers, Printer and other Peripherals. We support almost all brands including Dell, HP, Acer, Lenovo, IBM, Toshiba, Intel, canon, Samsung etc. Software Support
We provide support for various software including Windows XP, Windows 7, Windows server 2003, Windows 2008, Microsoft Office, Tally.erp, Antivirus etc. Virus and Spyware Control
Optron Flexi offers virus control by suggesting and deploying effective Antivirus solution (software is chargeable) on servers and desktops to prevent virus attack or minimize virus impact. Preventive Maintenance
Regular Preventive maintenance is performed as per schedule which includes OS Performance Tune-up, Hardware Maintenance, Printer Servicing, Disk Cleanup, Antivirus Update, software updates, patch updates. Upgrades and discounts
Optron Flexi customers get benefits of discounts and special offers for upgrades and new purchase.
Service Review
Service requirements are reviewed every quarter to make necessary changes in support and service delivery through customer satisfaction survey and review meetings. Next Steps: |